General Terms and Conditions

1. Scope of Application

These General Terms and Conditions (GTC) apply to all deliveries by Petra Voithofer to consumers (§ 13 BGB). A consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed to their commercial or self-employed professional activity.

2. Contracting Parties

The purchase contract is concluded with:

Petra Voithofer
Redlbachweg 25
5120 St. Pantaleon

Creation of horoscopes and interpretation
VAT ID: no VAT due to small business regulation

Owner: Petra Voithofer

You can reach me for questions, complaints, and objections at the telephone number +43 660 7748871 as well as by email at welcome@myhoroskop.at.

3. Offer and Conclusion of Contract

3.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.

3.2 By clicking the "Buy" button in the final step of the ordering process, you place a binding order for the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

4. Contract Text

The contract text is stored on our internal systems. You can view the General Terms and Conditions at any time on this page. The order data and the GTC will be sent to you by email. After completing the order, the contract text is no longer accessible via the Internet for security reasons.

5. Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

Withdrawal Policy

Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the goods.

To exercise your right of withdrawal, you must inform us

Petra Voithofer
Redlbachweg 25
5120 St. Pantaleon

Email: welcome@myhoroskop.at

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form, but it is not mandatory.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.

Please note that there is an exception to the right of withdrawal for the creation of horoscopes

The general right of withdrawal from the purchase contract, which is generally valid in Austria, does not apply to the creation of horoscopes, as this is a service/product that is specifically tailored to the customer based on their information. Please note that I cannot accept returns of gift books or delivered horoscopes - I have no way of using them elsewhere. Your name and date of birth are unique and cannot be reused.

If you have made an error in the transmission of order data, please contact me immediately - there is ALWAYS a solution that is acceptable to both parties. You can also contact me if, due to an unfortunate event, a gift item cannot be given away - we will find a solution based on goodwill.

§ 18 FAGG Exceptions to the Right of Withdrawal

(1) The consumer has no right of withdrawal in the case of distance contracts or contracts concluded outside business premises concerning

1. services, if the entrepreneur – on the basis of an explicit request from the consumer in accordance with § 10 and a confirmation by the consumer of his/her knowledge of the loss of the right of withdrawal in the event of complete performance of the contract – has commenced the provision of the service before the expiry of the withdrawal period in accordance with § 11 and has then fully provided the service,

2. goods or services, the price of which depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period,

3. goods that are made to the consumer's specifications or are clearly tailored to personal needs,

4. goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded,

5. sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

6. goods that, after delivery, due to their nature, have been inseparably mixed with other goods,

7. alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no control,

8. sound or video recordings or computer software supplied in a sealed package if the seal has been removed after delivery,

9. newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications,

10. services in the areas of accommodation other than for residential purposes, transport of goods, rental of motor vehicles, and the supply of food and beverages and services related to leisure activities, provided that a specific date or period for the performance of the contract is contractually agreed upon for each of these services,

11. the supply of digital content which is not stored on a physical medium if the entrepreneur has – with the explicit consent of the consumer, combined with his/her knowledge of the loss of the right of withdrawal in the event of premature commencement of the performance of the contract and after providing a copy or confirmation in accordance with § 5(2) or § 7(3) – commenced the supply before the expiry of the withdrawal period in accordance with § 11.

6. Prices and Shipping Costs

6.1 The prices stated on the product pages are consumer prices without the indication of value-added tax due to the small business regulation. 6.2 The shipping costs depend on the destination country. I ship your order using the service of the Austrian Post or the German Post.

7. Delivery

7.1 Delivery possible to member countries of the European Union. 7.2 Information on delivery times can be found on the respective product page. In most cases, it is as follows: up to 24 hours for the delivery of a horoscope in digital form by email, printed versions are usually ready for dispatch within 1 to 3 working days. I assume no liability for delays in the transport process.

8. Payment

8.1 Payment can be made by advance bank transfer or PayPal. 8.2 If you choose the payment method of advance bank transfer, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment. 8.3 You are only entitled to set-off if your counterclaims have been legally established, are undisputed, or have been acknowledged in writing by us. 8.4 You may only exercise a right of retention if your claim arises from the same contractual relationship.

9. Retention of Title

The goods remain our property until full payment has been made.