Since SHOMUGO is a marketplace for online merchants, SHOMUGO is not responsible for returns. For all participating merchants and their online shops (cf. stores), their own return policies apply, which are communicated in the course of the order, at the latest in the course of the shipment or provision of the product/service.
Basically, all orders are subject to a 14-day right of withdrawal according to the consumer protection act. Please note the applicable exceptions such as,
Please contact the retailer who sold and sent you this product. You will find the relevant information on the respective retailer's website. In this context, please note that by default there is only a 14-day return period from the date of shipment of the goods. Individual retailers may voluntarily extend this period.
This information can be found under the respective information of the retailer concerned, who must have informed you about the applicable return conditions in the course of the order or delivery. However, it is common that the cost of the return may be charged.
The first European marketplace with its own Brand Stores
By the end of 2022, the first multichannel shop was launched online, allowing you to sell products and services not only in your own online store but also on the country-specific marketplace and in a physical store. No complicated management or additional add-ons or maintenance costs required. A new milestone in e-commerce. Start for free now with your own Brand Store.
Verified and controlled Brand Stores
A secure shopping experience is a top priority at SHOMUGO and for the participating merchants. All Brand Stores are verified and regularly monitored. This is not only an internal quality criterion but also a promise to our customers. For a safe shopping experience around the clock.
Local to global offerings
On the respective country-specific SHOMUGO marketplace, you will only find merchants from your country. This allows you to actively search for local offers and actively support the domestic economy. For European offers, visit our European marketplace at shomugo.com.
Honest and verified customer reviews
Customer reviews can only be written on SHOMUGO if the product has actually been purchased by the buyer. This results in fewer but more valuable and helpful reviews than on other shopping platforms. Additionally, on SHOMUGO, merchants can respond to reviews and resolve any misunderstandings along the way.
One customer account for countless shops
At SHOMUGO, there is only one customer account for all marketplaces and participating Brand Stores. Manage your orders, wishlists, comparison lists, return requests, and shipping addresses with just one login and enjoy countless benefits. Become part of the SHOMUGO family today and experience the online shopping experience in a whole new way.
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